Privacy Policy
Last updated: January 28, 2026
Charlwood International Corporation and our affiliate and/or subsidiary companies (such as Charlwood Pacific Group Ltd., CENTUM Financial Group Inc., CENTUM Financial Services LP, CENTURY 21 Canada LP, CENTURY 21 Canada Inc., CENTURY 21 Real Estate Services Ltd., Uniglobe Travel International LP, and CPG Home Hub LP) (collectively, “CPG”, “we”, “our”, or “us”) are committed to privacy and to transparency in our information practices. This Privacy Policy (“Policy”) is intended to explain how we handle personal information that you provide to us when you acquire our products and services, when you visit any of our websites (the “Site”), or otherwise interact with us (the “Services”).
By voluntarily providing us with your personal information through the use of the Services, you are consenting to the collection, use, transfer, storage, processing and disclosure of your personal information in accordance with this Policy. If you do not agree with this Policy, please do not use the Site or the Services and/or provide us with any of your personal information.
1. INFORMATION THAT WE COLLECT
For the purposes of this Policy, “personal information” means any information about an identifiable individual.
We may collect or obtain the following types of information:
Information we collect directly
- Information provided to us when you create an account, or fill in one of our personal information forms, “Contact Us” or “More Information” forms or any other forms with the same effect. This information may include your name, phone number, email address and any other information you choose to provide to us.
- Information provided to us using real estate searches and/or preferences and other information related to purchasing, leasing, and/or renting real estate.
- Information you provide to us could include your name, contact information, and relevant information applicable to the service you would require from any of our CPG services.
- Information provided to us as part of a franchise application, including your name, contact information, education and work history, CV and any other information you chose to provide us at this time.
Information we collect from third parties
- Information from social media or any other internet linked accounts related to our Services or any services provided by any CENTURY 21, UNIGLOBE, or CENTUM franchisees, brokerages, independent agents, associates, and/or affiliates (collectively, the “Brand Parties” and individually, a “Brand Party”).
- Information provided by Brand Parties (we may receive personal information about you and your property if you provide a Brand Party with information, including your name, property address, listing information).
- Public Records available through public databases such as property ownership and tax records maintained through government agencies generally accessible to the public.
General usage data
- When you use our Site, we may also collect your Internet Protocol address, information about the date, time and duration of your visit and features you use on our Site.
Cookies, Log Data and Google Analytics
- When you use our Services, we collect certain information about your activity, as described below under “Cookies and Log Data”.
2. NOTICE AND CONSENT
We generally obtain consent from individuals regarding the purpose for the collection, use, disclosure or transfer of personal information before, or at any time that we collect the personal information, except as required or otherwise permitted by law.
Except in limited circumstances, the consent of an individual may be withdrawn at any time by providing us with reasonable notice. You may withdraw your consent for the collection, use and disclosure of your personal information by contacting our Privacy Officer at the email address set out in the “CONTACT US” section below. Please be advised that the withdrawal of consent may restrict our ability to provide our Services.
3. HOW WE MAY USE AND/OR DISCLOSE YOUR PERSONAL INFORMATION
We may collect, use and/or disclose certain information that you voluntarily give us directly or permit others to give us.
We may use your personal information for the following purposes:
- To provide, maintain and improve our Services;
- To create, process and maintain your account and to provide you with notices about changes to our Services,
- To communicate with you about topics that may be of interest to you and to answer your questions when you communicate with us directly;
- We may provide personal information you provide to us to Brand Parties for the purpose of providing services as noted in this Site. For example, should you request to contact a property manager or property listing in an area of your interest, we will deliver your contact information or any information you may provide to Brand Parties of that designated area.
Please note that this policy does not apply to personal information provided directly by you to any Brand Party.
- To third party service providers we use to support our operations such as analytics that assist us with improving our Services, data processing and storage, document retention, social media, financial services and/or communications. We authorize service providers to use or disclose this information only as necessary to perform services on our behalf;
- We may use your personal information to contact you with newsletters, marketing, or promotional materials and other information that would be applicable to our business and/or services. Should you wish to withdraw your consent from this communication, please follow directions to “unsubscribe” or to remove your information from our contact list;
- In the event of a real or potential merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of our assets, in which personal information about our users is among the assets transferred;
- If required to do so by law or in the good faith belief that such action is reasonably necessary to comply with legal processes, to protect our rights and as permitted or required by law; and
- For any other purposes disclosed by us when you provide the information.
IMPORTANT: Notwithstanding any other provision in this Policy, no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. ACCURACY, ACCESS, CORRECTION AND WITHDRAWAL OF PERSONAL INFORMATION
We rely on you to keep us informed if your personal information has changed.
You may request to modify, correct or access the personal information that we hold about you by contacting us via the mailing address listed below or via email (to [insert Privacy email]).
You can withdraw your consent at any time to our collection, use, and disclosure of your personal information, subject to legal and contractual obligations and reasonable notice to us. Upon withdrawal of your consent, we may no longer be able to provide you with the Services and/or communicate with you.
We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
We may charge you a fee to access your personal information, however, we will notify you of any fee in advance.
5. COOKIES AND LOG DATA
We collect cookies and log data as part of your interaction with our Site. In addition, we may use third party services such as Google Analytics that collect, monitor, and analyze the data provided.
Cookies are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive. We use “cookies” to collect information and you can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Refusal to accept cookies may exempt you from using any services as provided by our Site.
Log data are information your browser sends whenever you visit our Site. Log data may include information such as your computer’s Internet Protocol address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, and the time spent on those pages and other statistics.
Most web browsers allow you to manage your preferences. You can set your browser to refuse cookies or delete some of them. You may also be able to manage other tracking technologies in the same way. In some cases, tracking tools used by third-party service providers can be disabled.
Find out how to manage cookies on popular browsers:
We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). We use the information processed on our behalf by Google to help us evaluate how users interact with our Services, to compile reports on activity on our Services, and to determine areas where we can improve our Services. Google Analytics uses cookies to help the website analyze how users use the site. You can opt-out of Google Analytics by downloading and installing Google Analytics Opt-out Browser Add-on. For more information on Google Analytics’ processing of Personal Information, please see “How Google uses data when you use our partners’ sites or apps.”
6. INFORMATION SECURITY/STORAGE INFORMATION
We take reasonable steps, using technical, administrative and physical measures to protect personal information in our care. The data that we collect is encrypted and stored in servers that only authorized personnel have access to on a need-to-know basis.
However, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. While we strive to use reasonable precautions to protect personal information in our care, we cannot guarantee its absolute security.
7. DATA RETENTION
Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymized information for any legitimate operational purpose without further notice to you.
8. PERSONAL INFORMATION USED BY THIRD PARTY WEBSITES
From time to time, we may include links to third party websites which are not controlled or maintained by us. We are not responsible for personal information submitted by you to third party websites or the personal information collected by third party websites. You should review the privacy policies of third party websites or contact the third party website’s operator if you have questions or concerns.
9. INTERNATIONAL DATA TRANSFERS
We may transfer your personal information to third parties who provide services to us (for example data storage providers) including those who are situated outside of the jurisdiction where you reside. This means that we may transfer personal information that we maintain about you to recipients in other provinces or countries other than where the information was originally collected. The data protection and privacy laws in those jurisdictions may offer a lower level of protection than the data protection and privacy laws of your jurisdiction. By using our Services, you acknowledge that such transfers of information outside of your jurisdiction of residency may occur.
10. AGE OF MAJORITY
The Site and Services are not intended for individuals under the age of 14. If we learn we have collected or received personal information from a minor without verification of parental consent, we will delete such personal information. If you believe we might have any information from or about a minor, please contact us as set forth below.
11. CHANGES TO THIS PRIVACY POLICY
We may change this Policy from time to time in our sole discretion, so please be sure to check back periodically. You can tell if this Policy has been updated by checking the last updated date which appears at the top of this page. We may, but are not obligated, to provide you with notice in case of any material changes made to this Policy. You should not continue using our Services if you do not agree with the version of this Policy in effect at that time. Any changes will be effective only after the effective date of the change and will not affect any dispute arising prior to the effective date of the change.
12. CONTACT US
Should you have any questions about this Policy or any matter relating herein, please contact our Privacy Officer at:
By email: legal@charpac.ca
By mail: Suite 500 – 1285 West Pender Street, Vancouver BC, V6E 4B1
13. SMS Messaging Program
We may offer one or more SMS/text messaging programs (the “SMS Program”) that allow you to receive text messages from CPG and/or on CPG’s behalf at the mobile telephone number you provide. The SMS Program may include, without limitation, service-related messages (such as account, application, appointment, transaction, or support communications) and, where you have provided the required consent, marketing or promotional messages (such as newsletters, offers, and information about products and services that may be of interest to you).
Consent and Enrollment. By enrolling in the SMS Program, providing your mobile telephone number to us for SMS communications, or otherwise opting in to receive text messages, you consent to receive SMS/text messages from CPG at that number, including messages sent using an automatic telephone dialing system or other automated technology, where permitted by law. Your consent to receive marketing text messages is not a condition of purchasing any products or services from us. We may send a confirmation message and/or other messages to verify your enrollment and preferences.
Message Frequency. Message frequency will vary depending on your interactions with us, the Services you request, and the SMS Program(s) you enroll in.
Costs. Message and data rates may apply. You are responsible for any fees charged by your mobile carrier in connection with receiving or sending text messages.
Opt-Out and Help. You may withdraw your consent and opt out of receiving SMS/text messages at any time by replying STOP to any message you receive from us (or by using any other opt-out method we provide in the message). After you opt out, you may receive a final message confirming your opt-out. For help, reply HELP to any message you receive from us or contact our Privacy Officer using the contact information set out in the “CONTACT US” section of this Policy.
Information We Collect and How We Use It for SMS. In connection with the SMS Program, we may collect and use personal information such as your mobile telephone number, your SMS consent status and preferences, the content of messages you send to us, and message metadata (for example, delivery status, timestamps, and carrier information). We use this information to operate, maintain, and improve the SMS Program; to communicate with you; to document and manage your consents and opt-outs; and for the other purposes described in this Policy.
Service Providers and Sharing. We may use third-party service providers to deliver and manage text messages. However, text messaging originator opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes. This information is used solely to provide the SMS services you have requested and will not be shared with any third parties.
No Confidential Communications; Security. SMS/text messaging may not be a secure method of communication. Please do not send sensitive personal information (such as financial account numbers, government-issued identification numbers, or passwords) via text message. While we take reasonable steps to protect personal information in our care, we cannot guarantee the security of information transmitted via SMS.
Eligibility and Number Changes. The SMS Program is not intended for individuals under the age of 14. You represent that you are the authorized user of the mobile telephone number you provide or that you have permission from the authorized user to enroll that number. If your mobile telephone number changes, you agree to update your information and/or opt out of the SMS Program for the old number.
Carrier and Delivery. Mobile carriers are not liable for delayed or undelivered messages. The SMS Program may not be available on all carriers or in all jurisdictions.
Changes to the SMS Program. We may modify or discontinue the SMS Program at any time. Your continued participation in the SMS Program after any changes constitutes your acceptance of those changes, to the extent permitted by law.
14. Contact Us Form – Privacy Notice and Terms of Use
When you submit a “Contact Us” (or similar) form, we collect the personal information you provide (such as your name, email address, telephone number, and the contents of your message) in order to respond to your inquiry, provide requested information, and for the other purposes described in our Privacy Policy. Depending on the nature of your request, we may share your information with our affiliates and/or subsidiary companies and, where applicable, with applicable franchisees, brokerages, independent agents, associates, and/or affiliates (collectively, the “Brand Parties”) to address your inquiry or provide the requested services. Our Privacy Policy does not apply to personal information you provide directly to a Brand Party.
By submitting the form, you represent that the information you provide is accurate and that you are authorized to provide it, and you consent to our collection, use, disclosure, transfer, storage, and processing of your personal information as described in our Privacy Policy. Please do not include sensitive personal information (such as financial account numbers, government-issued identification numbers, or passwords) in your message, as Internet communications may not be secure.